CloudswapThe rate is fixed
The form holds the rate it shows for five minutes while you fill it in. Once the swap is created you have 15 minutes to send your coins, and you receive exactly the amount shown.
How it works
A swap takes four steps and about five minutes. You never open an account or top up a balance.
- Step 1
Choose a pair
Pick the coins you want to swap and enter the amount.
The form shows a fixed rate and the exact amount you will receive, with the network fee already included.
- Step 2
Enter your address
Paste the wallet address where the coins you buy should arrive.
You can also add a refund address. If a swap cannot be completed, your coins go back there.
- Step 3
Send your coins
Transfer the amount to the deposit address shown on the swap page.
You have 15 minutes to send. Each swap gets its own deposit address and its own page with a live status.
- Step 4
Receive
After the network confirms and the AML check passes, your coins arrive.
A swap usually takes about five minutes. The status “Finished” means the coins have left for your wallet.
Good to know
If you send late
A transfer that arrives after the 15 minutes is swapped at the rate at the moment it arrives. The swap page shows the new amount before the payout.
The AML check
Every incoming transfer is screened automatically. Clean coins pass in seconds. If the screening shows high risk, the swap is paused and we ask you to confirm your identity.
Refunds
Add a refund address when you create a swap. If the swap cannot be completed, your coins are returned there.