CloudswapEvery transfer is screened
Each incoming deposit is checked automatically for links to stolen funds, sanctioned addresses, darknet markets and similar sources. Clean coins pass in seconds and the swap continues on its own.
KYC and transaction checks
Most swaps never need documents. Here is when we do ask for them, what we ask for and what happens to the swap in the meantime.
Documents only on a high-risk result
We do not ask everyone for documents. We ask only when the screening shows a high risk, when the law requires it, or when the details of a swap do not add up.
The swap waits while we check
While a check is open the swap is paused, not cancelled. The swap page shows that it is being checked, and we contact you through the details you gave us or ask you to reach us.
What we may ask for
The exact list depends on the case. We never ask for passwords, private keys or recovery phrases.
- A valid passport, national ID card or driving licence
- A selfie holding that document, to confirm it is yours
- Where needed, an explanation of where the coins came from, with supporting documents such as an exchange statement
If the check passes
The swap continues from where it stopped, at the terms shown on the swap page.
If the check cannot be completed
Where the law allows, the deposit is returned to the refund address, less the network fee. Where it does not, we act as the law requires. The full rules are in our AML and KYC Policy.